Return policy
Morarush® Return & Refund Policy
At Morarush®, we want you to feel confident when shopping with us. If something isn’t quite right with your order, our customer service team is here to help.
Cancellation
We accept order cancellation requests before an order has been shipped or entered the final fulfillment stage.
If your cancellation request is approved before shipment, you will receive a full refund to your original payment method.
Once an order has already been shipped, we are unable to cancel it. If you no longer wish to keep the item, you may request a return after receiving your order in accordance with the return conditions below.
To request a cancellation, please contact:
Email: service@morarush.com
Returns
Morarush® accepts eligible returns within 30 days of receiving your order.
To qualify for a return, the item must:
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Be unused, unworn, and in the same condition in which you received it
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Include the original packaging, accessories, tags, and components where applicable
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Include a receipt, order confirmation, or other proof of purchase
Please do not send your return directly to the manufacturer, supplier, or the address shown on your original package.
Before returning an item, please contact our customer service team to receive the correct return instructions and return address.
Email: service@morarush.com
Unauthorized returns may not be accepted or processed.
Return Shipping Costs
Customers may be responsible for applicable return shipping costs unless the item received was defective, damaged, incorrect, or otherwise eligible for free return shipping under applicable law or our policies.
Customers will not be charged a restocking fee for approved returns.
We recommend using a trackable shipping service when returning an item, as Morarush® cannot guarantee receipt of returned packages that cannot be tracked.
Refunds
Once your returned item has been received and inspected, we will send you an email confirming receipt of your return.
We will then notify you whether your refund has been approved or rejected.
If your refund is approved, it will be issued automatically to your original payment method.
Please note that the time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Original shipping charges, where applicable, may not be refundable unless required by law or the return is due to an error on our part.
Late or Missing Refunds
If your refund has been approved but you have not yet received it, please:
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Check your bank account again.
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Contact your credit card company or payment provider, as refunds may take time to appear.
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Contact your bank, as additional processing time may apply before a refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at:
Email: service@morarush.com
Return Address
Please contact our customer service team before sending any return.
We will provide you with the appropriate return address and instructions based on your order.
Customer Service Email: service@morarush.com
Thank you for shopping with Morarush®. We’re committed to making your boutique shopping experience simple, reliable, and enjoyable.